Return & Refund Policy

At ILHAM PREMIUM, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return:

• Items must be unused, unworn, and in original condition

• Original tags and packaging must be included

• Proof of purchase or order confirmation is required

Return Process

To request a return, contact us at:

Email: ilhampremium354@gmail.com
Phone: +92 302 4224223

Once your request is approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue quickly.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items

• Gift cards

• Personalized or custom-made products

• Used or damaged items caused by customers

Exchanges

For exchanges, please contact us first. The quickest method is to return the original product and place a new order after approval.

Refunds

After receiving and inspecting your return, we will notify you regarding approval of your refund.

Approved refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 20 business days, please contact us.

Contact Us

ILHAM PREMIUM
Email: ilhampremium354@gmail.com
Phone: +92 302 4224223
Location: Lahore, Punjab, Pakistan